Privacy Policy
Last updated: 22 June 2026
Pour & Pack Pty Ltd ABN: 70 693 040 578 operates pour & pack and supplies water-based home compostable cups and lids to hospitality and retail customers across Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2.1 Information you provide directly
- Name, business name, ABN, and contact details (email, phone, address) when placing an order or creating an account
- Billing and delivery address information
- Payment details (processed securely via our payment provider — we do not store card numbers)
- Enquiries, messages, or feedback submitted via our contact form or email
2.2 Information collected automatically
- IP address, browser type, and device information when you visit our website
- Pages visited, time on site, and referral source via cookies and analytics tools
- Order history and account activity
2.3 Information from third parties
- Business details provided by distributors or referral partners when they introduce us to a potential customer
We use personal information only for the purposes for which it was collected, or directly related purposes:
- Processing and fulfilling orders
- Managing your account and customer relationship
- Sending order confirmations, invoices, and delivery updates
- Responding to enquiries and providing customer support
- Sending product updates, sustainability news, or promotional offers (you can opt out at any time)
- Improving our website, products, and services
- Complying with legal and regulatory obligations
We do not sell, rent, or trade personal information. We may share information with:
- Freight and logistics providers to fulfil delivery of your order
- Payment processors to securely handle transactions
- IT service providers and website hosting partners who support our operations
- Our manufacturing partner for order fulfilment and product quality purposes
- Professional advisors (legal, accounting, insurance) where necessary
- Government agencies or regulators where required by law
All third parties are required to handle your information in accordance with applicable privacy laws.
Our manufacturing partner is based in China. Where personal information (such as shipping specifications or order contacts) is shared with our overseas manufacturing partner, we take reasonable steps to ensure that partner handles the information consistently with the Australian Privacy Principles.
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We use Google Analytics (or equivalent) to collect aggregated, anonymised traffic data. This does not identify you personally.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure encrypted connections (HTTPS) on our websit
- Access controls limiting who can view personal data internally
- Use of reputable, PCI-compliant payment processors
No method of data transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you as required by law in the event of a data breach that is likely to result in serious harm.
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law (for example, financial records are retained for 7 years under the Corporations Act 2001 (Cth)). When information is no longer required, we securely destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of information that is inaccurate, out of date, or incomplete
- Make a complaint if you believe we have mishandled your personal information
- Opt out of direct marketing communications at any time
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
If you receive marketing communications from us and no longer wish to do so, you may opt out by:
- Clicking the ‘unsubscribe’ link in any email we send
- Contacting us directly at the email below
We will process your opt-out request promptly and within 5 business days.
If you have a complaint about how we have handled your personal information, please contact us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
For privacy-related enquiries, access requests, or complaints:
Pour N Pack Pty Ltd
Email: enquiries@pournpack.com.au
Phone: (03) 5986 5480
Address: 2-4 Dutton Street Rosebud 3939
Website: pourNpack.com.au
This Privacy Policy was last updated on 22 June 2026. We may update it from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Continued use of our website or services after any update constitutes acceptance of the revised policy.
